Privacy Policy

At EazyFix, we prioritize the privacy and security of both our users and service providers. This Privacy Policy outlines how we collect, use, and protect personal and business-related information when you interact with our platform. By using EazyFix, you agree to this policy.

1. Information We Collect

We collect and store various types of personal and business-related information:

Users:

• Name
• Email address
• Phone number
• Vehicle details
• Payment information
• Location data

Service Providers:

• Organization Name: Registered business name.
• Full Name: Legal name of service provider.
• Contact Number: Communication purposes.
• Experience: Professional background and expertise.
• Live Location: Real-time tracking during service.
• Documents: Citizenship, PAN/VAT registration, service registration.

2. How We Use the Information

• Facilitate bookings and communication.
• Authenticate credentials of service providers.
• Provide real-time location updates.
• Ensure transparency between users and service providers.
• Verify documents for compliance.

3. Service Provider Information Sharing

• Organization Name: Displayed for user identification.
• Full Name & Contact: Used for communication.
• Experience: Showcased for user confidence.
• Live Location: Shared during service requests.
• Document Verification: Ensures authenticity.

4. Data Security

We implement encryption and access control measures to safeguard personal and professional data.

5. Responsibility for Information Accuracy

Service providers must ensure their provided details are accurate and up to date.

6. Location Data Usage

Live location data is only collected during active services. We do not track users beyond active requests.

7. Limitation of Liability

EazyFix is not responsible for any damage to vehicles during service. Disputes should be settled between the user and service provider.

8. Document Storage and Protection

Documents are stored securely and are only accessible to authorized personnel.